5 Stars Poor Customer Service

from on 6/8/2011 3:59:59 PM wrote:

When you look at this product, be sure to go to the top of the search bar and type in the product number 210871. It is the exact same bracket under a different name and stock number. Van Dykes sells this bracket for $17.99 not $39.99. I found this hidden item by mistake after I ordered the Adams bracket. When I brought this to a "customer service" person's attention, hoping they would match the price of the Adams bracket to $17.99. She said that is not our policy. I could send back the Adamas bracket and re-order the Webbed bracket. Meanwhile, the customer waits for the same bracket to come in the mail.