The 10 ft of correctly sent spline came in a very large box and in two pieces rather than 10 ft long. Luckily I didn't need a continuous piece. All when well and the customer like it.
I ordered a slightly smaller size then was needed for my chair. The return and replacement order was easy and smooth. I would definitely order from them in future.
Had to reorder #9 and we'll see if that works. Not your fault but ours. Wasn't worth sending #7 back because of S & H.