I bought my Sandringham from VanDyke's on 2/02/2002 for $383.92. In 11 years the price has more than doubled, so I'm sure I could resell it now and get my money back. The chimes are currently getting tired. They sometimes need to be rewound in less than a week. In November,2002, I lost the nut which holds the hands on. I sent $5 along with a note to the Howard Miller factory requesting a replacement nut. By return mail I received 2 nuts and a personal note explaining how to install it tight enough that the problem wouldn't repeat.